Customer satisfaction is our top priority.

• We want you to enjoy the shopping experience.
• We want you to find what you’re looking for.
• We want you to “wow” your friends and family.
• We want you to get the attention you deserve.

Be happy with your purchases.

Every item we feature is covered by an Authorized Return Period and Manufacturer's Warranty. If you are not completely satisfied with your purchase, you may return the item for a refund or exchange, within the Authorized Return Period. The authorized return period may vary from product-to-product. In certain cases, the length of the return period will be stated. In cases where no return period is specified, the return period may be assumed to be 14 days from date of receipt.

When you provide us with information through synchronicityboutique.com (the "Site"), we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to the Site is subject to this Privacy Policy. Please note that this Privacy Policy governs only information provided to synchronicityboutique.com and communications from synchronicityboutique.com. It does not govern any other information or communications that may reference SYNCHRONICITY and its store.

1. Collection of Personally Identifiable Information by synchronicityboutique.com

We do not collect personally identifiable information about you, except when you provide it to us. For example, if you decide to complete a customer contact form or VIP Fashion Appointment, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product wants, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

2. Use of Personally Identifiable Information by synchronicityboutique.com

a. Opt-In Communications

If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by synchronicityboutique.com to create and deliver to you our newsletters, promotions or other communications containing product information, sales or promotions ("Opt-In Communications"). If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, see Section 12 (Choice/Opt-Out) below.

b. Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that synchronicityboutique.com offers its customers.

3. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.

4. Disclosure of Personally Identifiable Information

a. Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

b. Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include direct mail firms, web hosting companies, fulfillment companies (e.g., companies that fill product orders), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

c. Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

d. Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

5. Cookies and IP Addresses

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. Some of our business partners may also use cookies on the Site. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

6. Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

7. Children under 13

We take special steps to safeguard the privacy of children. If you are under 13 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for children and we do not knowingly collect personally identifiable information from any children under 13.

8. Links

The Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of any of these other websites. This Privacy Policy applies only to the information we collect on the Site. We encourage you to read the privacy policies of other websites you link to from the Site or otherwise visit.

9. Security

We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you have any questions about security at the Site, please email us.

10. Notification of Changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

11. Updating Your Information

You have the ability to review, change and/or correct the personally identifiable information you provide us by emailing us at info@synchronicityboutique.com. If you are a registered user, you can also review, change or correct your personal information at any time when logged into your personal account. You may request that we deactivate your account by emailing us at info@synchronicityboutique.com.

12. Choice/Opt-Out

You may opt-out of receiving future Opt-In Communications from synchronicityboutique.com when you register at the Site or otherwise provide your contact information to synchronicityboutique.com. You may change your preferences at any time by revising your profile or clicking the "unsubscribe" link at the bottom of any email Opt-In Communication you receive from us and following the instructions provided therein, or by emailing us.

13. Comments

We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site's privacy practices, please contact us by email by clicking here.

Shipping

Orders are processed Monday through Friday. Please allow 1-2 business days for order processing, before your package is shipped. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options. We will notify you if there is an issue with filling your order. Shipping fees are based on your order's weight, destination and shipping method you choose.

Ship Method

Delivery Time From Ordering Date

International Orders

We do ship internationally to most countries. Once you place your order, we will calculate the shipping and email you with the correct cost for shipping. SYNCHRONICITY is not responsible for customs fees incurred upon the arrival of your international package.

Returns and Exchanges

Items must be returned to SYNCHRONICITY in new, unused condition, and be in original packaging, with all tags attached. Shipping fees are non-refundable.

For in-store purchases: returns for a complete refund will be accepted up to 7 days after purchase. Returns will also be accepted up to 14 days in exchange for merchandise store credit. All sales become final after 14 days.

Items purchased on sale, custom order items, advance purchase items and personalized items are non-returnable. Please contact us within 7 days of receipt of a non-returnable item to report any problems.

For Online Orders: all sales become final 14 days after you receive the item(s). Returns must be post-marked within 14 days of your receipt of the item(s) for a full refund. All Returns must be accompanied by the Merchandise Return Form that needs to be included when you ship your item(s) back to us. We will contact you by email when your return is processed and your refund issued. It takes one to two weeks to process a return and issue a refund from the time we receive your item(s).

You may not receive a refund and the item(s) may be shipped back to you at your expense if the Merchandise Return Form is not sent or filled out correctly. We reserve the right to dispose of items that have been held longer than 30 days without resolution.

We strongly recommend shipping via UPS or Fedex so you can track and insure your package. We can not be responsible for items lost or damaged in the mail. This form must be filled out completely and must be signed.